Required a Dynamic, Automated Billing Solution That Would Support Scalability
Avionica specializes in complete flight data and communications management solutions, including airborne avionics and ground support equipment.
The company’s products and services ensure a seamless flow of data—from ground to cockpit—for clients around the world. And after more than two and a half decades, Avionica’s innovative offerings continue to not only support—and delight—its customers, but they also improve safety and efficiency standards across the aviation industry.
As the company scaled, its team recognized it was necessary to secure a more efficient billing solution to better serve the needs of its customers and to support its projected growth.
Required a Dynamic, Automated Billing Solution That Would Support Scalability
Avionica specializes in complete flight data and communications management solutions, including airborne avionics and ground support equipment.
The company’s products and services ensure a seamless flow of data—from ground to cockpit—for clients around the world. And after more than two and a half decades, Avionica’s innovative offerings continue to not only support—and delight—its customers, but they also improve safety and efficiency standards across the aviation industry.
As the company scaled, its team recognized it was necessary to secure a more efficient billing solution to better serve the needs of its customers and to support its projected growth.
Avionica used spreadsheets to manage the accounts of its customers and each of their aircrafts for years—a process which was becoming increasingly time consuming. The company wanted to find a more efficient process for this, as well as acquire the ability to perform more accurate, in-depth forecasting to predict its potential churn rate and future cash flow situation.
Since integrating with Stax Bill’s automated subscription management and recurring billing platform, Avionica has reclaimed countless employee workhours that are now being better spent serving the needs of its customers. It’s also now fully equipped for rapid, unlimited scale without any impact on its human resources.
The Customer
Avionica supplies products and services to commercial aircraft operators. As a specialist in flight data management avionics, the company ensures a seamless flow of data for more than 500 global aviation industry customers with benchmark products operating on over 8,000 aircrafts around the world.
The Challenge
After years of impressive growth within the aviation industry, Avionica was beginning to feel the strain of operating its recurring billing business within a manual billing system. Its invoicing and subscription management processes were becoming overly time-consuming, and its team was unable to perform the level of forecasting it desired in terms of cashflow and customer churn. Furthermore, the company wanted the ability to provide its customers with better billing transparency to give them peace of mind about the accuracy of their invoices.
With new growth opportunities coming down the pipeline, Avionica knew it needed a billing solution with more robust functionality that would support scale into the future.
The Solution
Since implementing Stax Bill’s dynamic automated subscription billing software, the team at Avionica has been able to leave tedious, manual billing processes in the past.
Avionica’s new automated billing functionality has reduced its time spent on billing–related processes and enabled its team members to perform granular reporting and forecasting. This is providing them with better revenue and churn predictability and enabling them to make better business-planning decisions.
Transparency and billing accuracy have also improved. The company is implementing Stax Bill’s easy-to-use customer self-serve portal to assure customers they’re being accurately charged for their data usage, while also enabling them to make convenient changes to their own accounts.
The Benefits
Avionica now saves more than 30 hours a month on billing related processes. This reclaimed time has enabled the business to focus even more on serving the needs of its customers.
The company used to have periods throughout the year during which it would have huge numbers of subscriptions up for renewal. This situation regularly created a large workload on the billing side. Automated recurring billing has eliminated waves of increased workload, replacing them with a consistent, automated structure.
And while the company’s previous billing solution provided some capabilities in terms of forecasting and revenue predictability, the accurate functionality of Stax Bill’s software now enables Avionica to understand precisely what’s needed to acquire and maintain customer contracts.
